We accept payments by credit card (Visa, Mastercard and American Express, and Discover), Paypal, Shop Pay, Apple Pay, Google Pay and Tragically Fit issued gift cards. We do not accept pre-paid cards.
As we are based in Ontario, Canada, so if you are ordering from a different country, your credit card company may charge you a foreign transaction fee. Each credit card company charges something different so please check their terms and conditions for more information. That fee does not go to us.
All orders are processed and shipped within 2 business days unless the specific product description states otherwise. The customer is emailed a tracking number when the order ships only if the shipping option chosen at checkout provides tracking.
International delivery can take up to 5-21 days after it is shipped. These timelines depend on your country's processing, customs, and delivery protocols.
Orders made outside Canada, duties and fees are the responsibility of the customer and not Tragically Fit.
Find more details about shipping here.
Our seller and buyer protection policies do not allow for address changes. Please double check the address before completing the order at check out, making sure apartment, unit, or suite numbers are included. If an address was entered in error, please email email@example.com with the order number and correct shipping address. Please note, we cannot edit/cancel orders once they have been shipped. Refunds will not be given and you will need to pay for shipping again once and only if we receive the product in return. This processing time can vary depending on postal service.
Order cancellation requests should be made as soon as possible as some orders may ship the same day. We are unable to cancel orders which have been shipped and are en route to the customer.
Tracking numbers on orders placed with a tracking-enabled shipping rate can take up to 48 hours before updating. If an unusual amount of time passes before showing an update, please contact us at firstname.lastname@example.org
Shipping couriers scan packages "delivered" after the mail carrier delivers. If you received a "delivered" status but believe it is has not been delivered, please follow up with the local postal delivery personnel or post office for further information. We also suggest following up with persons in the home, residential complex, etc. who may have retrieved the item on your behalf.
Tragically Fit is not liable for packages not received when marked delivered. No refunds or store credits will be offered.
Please email us at email@example.com as soon as possible. We may be able to edit or cancel the order so you may place a reorder. If you received free shipping due to hitting the minimum order amount and asked to remove products which brings the total down, shipping costs will be applied accordingly. Please note, we cannot edit or cancel orders once they have been shipped.
We maintain a strict no refund policy. Refunds are not allowed unless it is due to a merchandise defect. All claims must be made within 5 days of delivery. Any claims outside of this timeframe will not be accepted, no exceptions. Please contact us at tragicallyfit.ca and provide an order number and a detailed explanation of the issue. Refund requests are handled on a case by case basis.
All inquiries can be sent to firstname.lastname@example.org. Please allow up to 24 hours to respond to email correspondence. Emails are answered between 9:00 a.m. - 7:00 p.m. EST. Emails received on holidays will be answered the next business day. If the inquiry is regarding an existing order, please make sure to include the order number and a message to expedite the response and resolution. Please note, sending multiple emails with different messages, may slow down the response time. We encourage customers to send one message per order inquiry.